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  • Shipping Policy

    Ordered goods are generally sent within 2 working days from receipt of payment and they are sent by courier.

    Any shipping cost charged to the customer is expressly indicated.

    The packaging is adequately sized and items are well protected.

     

    Return policy

    The consumer can exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Miwa Cosmetic, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from receipt of the goods.

    The consumer can exercise the right of withdrawal in relation to any goods purchased on the website www.miwacosmetic.it.

     

    HOW TO EXERT THE WITHDRAWAL RIGHT

    The withdrawal right is exerted by sending, within the aforementioned deadline, a written communication (by registered letter with acknowledgment of receipt) to Miwa Cosmetic S.r.l.

    The withdrawal notice can be sent, within the same deadline, also by telegram, fax or e-mail, provided that it is confirmed by registered letter (with acknowledgment of receipt) within the following 48 hours.

    In case of exerting the right of withdrawal, the communication must be sent to the following address:

    Miwa Cosmetic s.r.l.
    Via Roma 61
    84121 Salerno - Italy

    If the goods have been already sent to the customer, the customer is required to return them to Miwa Cosmetic within the term of 15 (fifteen) working days from the date of delivery of the goods.

    If the right of withdrawal is exerted by the customer in accordance with the provisions contained in this clause, Miwa Cosmetic will reimburse the money paid by the customer to buy the goods.

    The good must be returned to Miwa Cosmetic complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. A copy of the electronic receipt of the order must be attached to the returned product. The costs of returning the goods to Miwa Cosmetic is borne by customer.

    The goods must be sent to the following address:

    Miwa Cosmetic s.r.l.
    Operating Office
    Viale delle Ginestre, 30
    84134 Salerno - Italy

    It is advisable to use a courier in order to allow the shipment to be traced.

    Miwa Cosmetic will reimburse the cost of the goods shipped (including shipping costs) within 30 (thirty) days from the date on which Miwa Cosmetic became aware of exerting the right of withdrawal by the customer.

    Miwa Cosmetic has the right to reject any product returned in ways other than those specified above, as well as products for which the costs of return have not been fully paid by the customer, or in the event that procedures and times indicated for the communication of exerting  the right of withdrawal have not been followed.